Inclement Weather Policy- In the event of severe weather, Personal Touch Cleaning Co. reserves the right to reschedule your cleaning appointment to a different date and time of your choosing. In the even we don't cancel your appointment during a storm a surcharge of $25 will be added to your bill in order to help with transportation and parking costs while traveling in harsh conditions. The weather will be evaluated the morning of your appointment and you will be notified via text message, phone call, email or Facebook message if your appointment will be canceled or if the surcharge will be added to your bill. At this time you can reschedule your appointment. Everyone's safety at Personal Touch Cleaning Co. is our top priority. Thanks for understanding.

Cancellation Policy- In the event that the Client needs to cancel a scheduled cleaning appointment, forty-eight (48) hours notice to Personal Touch Cleaning Co. is required. Notice may be given by email, SMS (text) or phone call. Should the client fail to give the forty-eight (48) hour notice on more than one occasion, the Client must pay 50% for the canceled cleaning and 100% of the fee for canceled cleanings thereafter. Canceling more than three (3) consecutive cleanings or more than seven (7) total scheduled cleanings without prior approval of Personal Touch Cleaning Co., will be deemed a breach of this policy and allows Personal Touch Cleaning Co. to drop the client. This also goes for lock outs and no shows. So please make arrangements prior to the appointment for how Personal Touch Cleaning Co. will enter the home to perform our cleaning duties.

In the event that Personal Touch Cleaning Co. needs to cancel a scheduled cleaning appointment, twenty-four (24) hour notice will be given to the client. If Personal Touch Cleaning Co. fails to give twenty-four (24) hour notice the client will be offered one free cleaning.